STUDIO OF MODÉ

Shipping and Returns

Shipping

 

 

Please allow a 1 – 2 business days to process your order to ship your order. You will be given a tracking number to track your parcel. Depending on the Nigerian state the product(s) would be shipped to it takes 2 – 5 business days to deliver your product(s). We do not process orders during weekends.

 

Returns

 

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, perfume, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Also custom work cannot be returned.

 

INTERNATIONAL ORDERS

 

Your shipping charges and duration are calculated at check out. You will be given a tracking number.

Please be aware, there may be additional custom import charges in the country where the product(s) will be shipped to that STUDIO OF MODÉ will not have control of and is not liable for. Please check with your courier store about what those charges may be.

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

Custom Products

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within a certain amount of days.

 

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@studioofmode.com.

 

 

Sale items (if applicable)

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@studioofmode.com and send your item to: 4 Olumo Road, Park View Estate, Ikoyi Lagos  NG 101233.

 

 

SHIPPING TO RETURN

 

To return your product, you should mail your product to: 4 Olumo Road, Park View Estate, Ikoyi Lagos  NG 101233

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed/emailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


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